Returns policy

We hope you love your PAPATJA bag. If you are not completely happy with your order, you can return your bag under the conditions below.

 

Return period

You have a legal cooling off period of 14 days from the day you receive your order.

To register a return, please contact us within 14 days after receiving your order through the contact page on our website.

After registering your return, you must send the product back as soon as possible, but no later than 14 days after your return notification.

 

Return conditions

A return is only accepted if the product is:

Unused
Clean
Unwashed
Undamaged
In good condition
Complete
Returned with the label still attached

You may inspect the product as you would in a shop. The product must not be used in a way that goes beyond what is necessary to assess the product.

If a bag has been used, washed, damaged, is dirty or incomplete, we unfortunately cannot accept the return or we may charge depreciation.

Bags that have shrunk after washing cannot be returned. Cotton may shrink slightly when washed.

 

Return costs

The costs of returning the product are at your own expense.

You are responsible for the return shipment until we have received it. We recommend keeping the proof of shipment until your return has been processed.

If we have delivered the wrong product or if your product arrived damaged, please contact us. In that case, we will look for a suitable solution.

 

Refunds

Once we have received and checked your return, we will refund the amount through the same payment method you used for your order, unless we agree on another method with you.

If you return your full order, we will refund the purchase amount including the standard shipping costs of the original order.

The costs of sending the return shipment back to us are at your own expense.

If you ordered multiple products and return only part of your order, we will refund only the purchase amount of the returned products. The original shipping costs will not be refunded.

The refund will be made within 10 working days after we have received and checked the returned product or products.

 

How to register a return?

Please contact us through the contact page and include:

Your order number
Your name
The product or products you want to return
The reason for return, optional
Your email address

After that, you will receive the return instructions from us.