Yes, absolutely. You can add multiple PAPATJA bags with different texts to your cart and order them all at once.

Yes, of course. Enter the name and address of the person you want to send the bag to as the delivery address.

Once you fill in the address, the shipping costs will appear. The bags are shipped from the Netherlands. Shipping costs vary by country and are determined by the transport company.

We ship to EU countries that are available in our webshop.

How lovely that you want to surprise someone with a bag with text. Unexpected gifts are often the sweetest.

Yes, you can if all gifts can be delivered to the same address. You place one order with multiple bags and have them delivered to one address. After that, you or someone else can hand out the gifts.

Do you want to send gifts to different addresses? Then please place a separate order for each delivery address. Shipping costs are calculated separately for each address.

The bags are shipped from the Netherlands. Shipping costs vary by country and are determined by the transport company.

Tip: add a personal message and your name in the note field. That way, the recipient knows who the gift is from. Unless you prefer to tell them yourself, of course.

No, unfortunately we do not deliver to PO boxes. Please always enter a full home or business address.

If so, please contact us as soon as possible through the contact page. If your order has not yet gone into production or been shipped, we will gladly see what is still possible.

Once the bag has been printed or shipped, we unfortunately can no longer make changes.

Please contact us as soon as possible. If your order has not yet gone into production, we will see what is possible.

Has your bag already been printed or shipped? Then we can no longer cancel the order.

PAPATJA bags are specially printed after you place your order. Once production has started, we make your bag with the chosen text, especially for you.

That is why we recommend checking your order, address details and text carefully before you pay.

During checkout, you will see which payment methods are available for your country. Choose the payment method that suits you best.

No, unfortunately paying afterwards is not possible at the moment. Your order is final once it has been paid. After that, we will start processing your order.

No, unfortunately ordering on account is not possible at the moment.

After placing your order, you will receive a confirmation by email. This includes the details of your order.

No, unfortunately we cannot change the invoice or order details afterwards. Please check your details carefully before completing your order.

How lovely that you are interested in a larger order to surprise your team or customers.

Maybe you would even like to sell the bags in your own shop or sales channel.

You can choose the desired bags on the PAPATJA website and order them all at once.

Would you prefer to discuss quantities, texts or delivery first? Please contact us. We will be happy to look at the best option together.

Yes, you can. A PAPATJA gift card is a lovely gift if you want someone to choose their own bag with text.

Go to the Gift Card product page, choose the amount and complete your order. You will then receive an email with the code. The recipient can use this code during checkout.

The gift card is valid for one year from the date of purchase. Have you not received the code after 30 minutes? Please also check your spam folder.

Enter your discount code during checkout. The discount will be applied automatically if the code is valid and meets the conditions.

Sometimes we have a discount promotion or give something nice away. We share this, for example, through our newsletter or Instagram.

Do you not want to miss anything? Subscribe to the newsletter or follow PAPATJA on Instagram in your preferred language.

Unfortunately, we cannot apply a discount code after your order has already been placed. You can use your discount code up to one year after the issue date.

First check whether you have entered the code correctly. Also check the validity and the conditions of the discount code.

Does the code still not work? Please contact us through the contact page.

PAPATJA ships to EU countries that are available in our webshop. During checkout, you will automatically see whether shipping to your country is possible.

Yes, you can if the country is available in our shipping options. Enter the desired delivery address during checkout.

Yes, you can. Enter the name and address of the person you want to send the gift to as the delivery address.

That way, you can surprise someone in another country with a PAPATJA bag, with a text that reminds you of the recipient. How lovely is that?

Shipping costs depend on the country your order is being sent to. We ship from the Netherlands. The transport company uses different rates per country.

Once you enter the delivery address during checkout, you will see the correct shipping costs for your order.

Because the shipping costs depend on the delivery country. Once you enter the address, the webshop automatically calculates the shipping costs for your order.

We allow a maximum of 2 weeks after your order. Delivery time may vary by country.

For the Netherlands, Belgium and Germany, you can often expect around 5 working days.

A PAPATJA bag with text is not picked as a ready made product from a warehouse. Many bags are printed only after the order has been placed.

We do this deliberately. This allows us to offer many different texts without buying large quantities of bags with the same text.

Because of this, delivery may sometimes take a little longer than with a standard product that is already in stock. You receive a bag that is specially made for you after your order.

Delivery days vary by country and transport company. We ship from the Netherlands to available EU countries. The transport company determines on which days your order is delivered.

If you order one bag, the order usually fits through the letterbox.

If you order two bags or more, your order will usually be sent as a parcel.

At the moment, track and trace is not always available. Have you not received your order after 2 weeks? Please contact us through the contact page.

Include your order number so we can help you faster. We will gladly look into it with you.

Yes, PAPATJA bags are very suitable as a gift. Choose a text that fits the person you want to surprise and, if you want to send it directly to the recipient, enter her delivery address.

A PAPATJA bag is a lovely gift for many moments. Think of a birthday, Mother’s Day, baby shower, maternity visit, graduation, a new job, a thank you gift, a friendship gift or simply just because.

Sometimes a gift without a reason is the most beautiful one.

No, there is no invoice with prices in the package. You will receive the order confirmation and payment information by email.

Yes, you can. During checkout, enter the recipient’s address as the delivery address.

Do not forget to add your personal message and your name in the note field if you want the recipient to know who the gift is from.

A PAPATJA bag is a cotton bag with a text that does something to you. Sometimes recognizable, sometimes funny, sometimes inspiring.

You are not choosing an ordinary bag, but words that suit you or someone you love.

PAPATJA stands for texts that touch, make you smile or give that little push. A bag with a piece of you.

A PAPATJA bag is not just a basic cotton bag. We consciously choose strong cotton, a beautiful finish and texts with meaning.

Many cotton bags are made from thin cotton of around 120 to 150 grams. PAPATJA chooses a heavier quality of around 280 grams of cotton.

This makes the bag feel stronger, fuller and more luxurious. The PAPATJA bag also has practical details, such as two handles, an inner pocket and a closure.

The PAPATJA bag is made of strong 280 gram cotton. This gives the bag a sturdy and high quality look and feel. It also lasts a long time, making it a more durable choice.

The bag is approximately 42 cm wide at the top and approximately 45 cm wide at the bottom. The height is approximately 48 cm.

The bag is designed for everyday use, such as groceries, work, study, the beach, sports or a day out.

Yes, the PAPATJA bag has a magnetic closure. This makes it easy to close the bag during everyday use.

Yes, the bag has a handy inner pocket with a zipper. Ideal for items such as keys, cards, lip balm, earbuds, your wallet and your phone.

The bag has two types of handles: a short handle and a long handle.

This makes it easy to carry the bag in your hand or over your shoulder.

You can use the PAPATJA bag for many everyday moments. Think of groceries, work, school, study, the beach, sports, yoga, a day out or as a personal gift.

Yes, the bag is designed for everyday use. Thanks to the strong cotton, the inner pocket, the closure and the two handles, the bag is practical for many moments.

Because words can do something. They can make you smile, touch you, inspire you or give a feeling of recognition.

With PAPATJA, you choose a bag with a text that suits you or someone you want to give it to. A PAPATJA bag is a piece of identity. A piece of you.

Yes, especially because the texts feel personal. You can choose a bag for your mother, friend, sister, colleague, teacher, partner or someone else you want to surprise.

A gift feels extra special when the text truly fits someone. The recipient will surely appreciate it and think of you every time she uses it. Even years later.

At the moment, we work with carefully selected texts from our collection. This helps us protect the style, quality and look of PAPATJA.

If personalized texts become available later, we will share this on our website.

Language is personal. Sometimes a text in your own language touches you just a little more.

That is why PAPATJA offers texts in different languages. This way, someone can choose a bag that fits her language, background, feeling, memory or identity.

Yes, of course. Maybe you are multilingual, looking for a gift for someone in another country or simply feel connected to a text in another language.

Feel free to browse the different language pages and choose the text that suits you best.

Yes, you have a legal 14 day cooling off period from the day you receive your order.

The bag must be unused, clean and in good condition. The costs of returning the item are at your own expense.

Please register your return first through the contact page. Include your order number and tell us which item you would like to return.

After that, you will receive the return instructions from us. Have you not received an email from us within 2 working days? Please check your spam folder.

Yes, always register your return first. This allows us to process your return properly and more quickly.

You must register your return within 14 days after receiving your order and send the bag back according to the return instructions.

Yes, the costs of returning the item are at your own expense, unless something went wrong with your order or the product arrived damaged.

Cotton bags always shrink a little after washing. We do not accept returns of bags that have shrunk after washing.

Yes, you can as long as you are within the return period and the bag is unused, clean and in good condition.

We recommend looking carefully at the text before ordering, so you choose a bag that truly suits you or the recipient. It would be a shame to return the bag, as you will have to pay the return costs.

PAPATJA bags are printed only after the order has been placed. That is why we ask you to choose carefully before ordering.

At the same time, we follow the legal return rules. Please view our return policy for the full explanation.

Once we have received and checked your return, we will refund the amount through the same payment method you used.

For a full return, we refund the purchase amount and the standard shipping costs of your order. The costs of returning the item are at your own expense.

If you ordered multiple bags but do not return everything, the shipping costs of your order will not be refunded.

If the bag has been used, washed, damaged or is dirty, we unfortunately cannot accept the return. In that case, we will contact you.

We recommend washing the bag by hand. If you still want to use the washing machine, choose a short program at 30 degrees.

The bag is made of cotton and may shrink slightly after washing.

No, please do not put the bag in the dryer. Let the bag air dry so the fabric and print stay beautiful for longer.

Do not iron directly over the print. If you want to iron the bag, turn it inside out and use a low temperature.

With careful use and proper washing, the text will stay beautiful for the longest time. Do not wash the bag too hot, do not use a dryer and do not iron directly over the print.

Send us a message through the contact page as soon as possible. Include your order number and describe the damage.

We will look into it with you and find a suitable solution.

Please contact us through the contact page and include your order number. We will solve this for you as soon as possible.

Have you not received your bag 2 weeks after placing your order? Please contact us through the contact page.

Include your order number so we can look into it faster.

Contact us as soon as possible. If your order has not yet been shipped, we will see if we can still change the address.

Has the package already been shipped? Then unfortunately we can no longer always change the delivery address.

At the bottom of our newsletter, there is a link you can use to unsubscribe.

Please note: you will still receive emails about your order, payment or shipping. These are necessary to process your order properly.

Yes, we handle your personal data with care. Your data is processed securely and only used for your order, payment, shipping and customer service.

Only employees and involved partners who need your data to process your order can access it.

The best way to contact us is through the contact page on our website.

Do you have a question about your order? Please always include your order number. This helps us assist you faster.

We do our best to respond as quickly as possible. You will receive a reply within 48 hours at the latest, from Monday to Friday.