Privacy and cookie policy
At PAPATJA, we handle your personal data with care. In this Privacy and Cookie Policy, we explain which personal data we collect, why we collect it, how we use it and what rights you have.
Who we are
PAPATJA is an online store based in the Netherlands.
We sell cotton bags with texts through papatja.com and the related language pages.
PAPATJA is responsible for the processing of personal data as described in this Privacy and Cookie Policy.
Personal data we collect
When you place an order, subscribe to our newsletter, contact us or use our website, we may collect the following personal data:
Name
Email address
Delivery address
Billing address
Phone number, if provided
Order details
Payment information
Customer service messages
IP address
Device and browser information
Website usage data
Newsletter preferences, if you subscribe
Email interaction data, such as opens and clicks
Language preference, where applicable
If you send a gift directly to someone else, we also process the recipient’s name and delivery address in order to deliver the order.
Why we use your personal data
We use your personal data for the following purposes:
To process your order
To receive and process your payment
To ship your order
To send order confirmations and service emails
To help you with questions or complaints
To process returns and refunds
To prevent fraud and misuse
To comply with legal and tax obligations
To improve our webshop and customer experience
To manage newsletter subscriptions
To send newsletters, only if you have subscribed
To measure and improve our marketing communication, where permitted
Legal bases for processing
We process your personal data only when we have a legal basis to do so.
We process order and delivery data because this is necessary to perform our agreement with you.
We process certain data because we have a legal obligation, for example for tax and accounting purposes.
We may process certain data because we have a legitimate interest, for example to keep our website secure, prevent fraud, improve our services and respond to customer questions.
We process newsletter and certain marketing data based on your consent, where consent is required. You can withdraw your consent at any time.
Payment, shipping and fulfilment partners
To process your order, we share necessary data with trusted partners, such as payment providers, shipping partners and fulfilment partners.
These partners only receive the data they need to perform their service.
Shopify
Our webshop runs on Shopify. Shopify processes personal data that is necessary to operate the webshop, process orders, manage checkout and support the functioning of the online store.
Email marketing and newsletters
If you subscribe to the PAPATJA newsletter, we use your first name and email address to send you updates, inspiration, offers and news from PAPATJA.
We may use your language preference or the page where you subscribed to send you newsletters in the most relevant language.
You can unsubscribe at any time by using the unsubscribe link at the bottom of the newsletter.
Even if you unsubscribe from the newsletter, you may still receive emails about your order, payment, shipping or customer service. These emails are necessary to process your order or respond to your request.
Klaviyo
We use Klaviyo for email marketing, newsletter forms and related marketing communication.
Through Klaviyo, we may process information such as your name, email address, newsletter subscription status, language preference, email opens, email clicks, website activity and, where applicable, order related information from our Shopify store.
We use this information to manage our newsletter lists, send relevant emails, improve our communication and understand how visitors and subscribers interact with PAPATJA.
Klaviyo processes personal data on our behalf as a service provider.
Cookies and similar technologies
PAPATJA uses cookies and similar technologies on our website. Cookies are small text files that are stored on your device when you visit our website. Similar technologies may include pixels, tags, scripts and local storage.
We use cookies to make our webshop work properly, to remember your preferences, to improve the website, to understand how visitors use our website and, where you have given consent, to support personalised marketing and email communication.
We may use the following types of cookies and similar technologies:
Strictly necessary cookies
These cookies are needed for the website to function properly. They allow you to use basic features such as navigating the website, adding products to your cart, completing checkout, keeping the website secure and remembering essential settings.
These cookies cannot usually be disabled through our website because the webshop cannot work properly without them.
Preference cookies
These cookies help us remember choices you make, such as language preferences or other settings, so that your experience feels more personal and convenient.
Analytics cookies
These cookies help us understand how visitors use our website, for example which pages are visited, how visitors move through the website and whether something is working properly.
We use this information to improve our webshop, content and customer experience.
Marketing and tracking cookies
These cookies and similar technologies may be used to understand your interaction with our website, emails and marketing content.
They may help us show more relevant content, measure the performance of campaigns and send email communication that better matches your interests.
PAPATJA uses Shopify to operate the webshop and Klaviyo for email marketing, newsletter forms and related marketing communication. Through these services, cookies, pixels or similar technologies may be used to process information such as your device and browser information, IP address, website activity, newsletter sign up status, email interactions and, where applicable, order related information.
We only use non essential cookies and similar technologies, such as analytics and marketing cookies, where required after you have given your consent.
You can change or withdraw your consent at any time through the cookie settings on our website, where available, or by changing the settings in your browser.
You can also set your browser to block or delete cookies. Please note that blocking certain cookies may affect how our website works and may prevent some features from functioning properly.
How long we keep your data
We do not keep your personal data longer than necessary for the purpose for which it was collected.
Some data must be kept for a longer period because of legal, tax or administrative obligations.
Newsletter data is kept for as long as you remain subscribed. If you unsubscribe, we may keep limited information to record your unsubscribe status and make sure we do not send you further marketing emails.
International transfers
Some of our service providers may process personal data outside the European Economic Area. Where this happens, we take appropriate measures to protect your personal data in accordance with applicable data protection laws.
Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, unwanted disclosure and unlawful processing.
Our webshop runs on Shopify, which provides security measures for the operation of the online store and checkout. In addition, we use account security measures such as strong passwords, restricted access to systems and, where possible, two step authentication.
We only give access to personal data to people and service providers who need this information to process orders, provide customer service, operate the webshop, send newsletters or perform another necessary service for PAPATJA.
Your rights
You have the right to:
Request access to your personal data
Ask us to correct incorrect data
Ask us to delete your data, where legally possible
Ask us to restrict certain processing
Object to certain processing
Object to direct marketing
Withdraw your consent for the newsletter
Request a copy of your data
If you want to use one of these rights, please contact us through the contact page.
Contact about privacy
If you have questions about your personal data or this Privacy and Cookie Policy, please contact us through the contact page on our website.